Four years ago I started Holdfast Projects at a time of change. A health thing had happened. I left a company I’d given a decade to. We moved up to Scotland to see more of the wider family. I wanted to work in different industries to security (personal finance? digital but less secretive?) and a different kind of work (writing). I knew that I didn’t want to spend half the week down in London, or every day commuting to Edinburgh. So I did some consulting gigs doing product management and design for tech companies, but gradually I tried to nudge the work towards writing what I (semi) jokingly call “expensive words”.
This is both a quadrennial year note for a company and a triennial-ish year note for a new career, and the latter is probably more interesting. Some things I learned, in no particular order:
- It was hard to walk away from a company I’d co-founded, and I didn’t realise how much I’d need to decompress. But afterwards I wondered why I hadn’t left years earlier. (There were multiple cognitive biases hard at work in both those sentences and the situations they’re describing.)
- I’ve done 17 projects for 11 customers, though it feels like more. The shortest project was a day, the longest a couple of years. I’ve typed up to 2,000 words a week, and some of them were good. I have read a lot of the internet, and some of it was good. Half of the projects were me working alone, half with a team or with sub-contractors. Fastest-paying customer: under a day after invoice (take a bow, Thayer Prime). Slowest-paying: about 80-90 days.
- Most of the work has come from people who already knew me or had already seen my work somewhere. When your sales prospects don’t know you or your work, the sales cycle is often tentative and very slow, more like long-term relationship building. So it is interesting to look at where you already have long-term relationships.
- This suggests that it helps to put good things out there, to be helpful to people (without expecting anything in particular back in the short term), and to stay in touch with people. Being Helpful and Pleasant can be a marketing strategy!
- Most deals take longer to put together than you expect, so you have to plan for that, which typically means gradually shoving many things forward in parallel. It is hard juggling a sales pipeline to get the right balance between too much and too little. I had to have plenty of conversations because half of the sales leads came to nothing: the conversation fizzled out, or I was too expensive for them, or the timing wasn’t right, or some other reason.
- You get the work that you do, so if you’re a database engineer who wants to become a plumber, you can’t wait until someone offers plumbing work to you. You have to find a way to do some plumbing, or at least to get closer to that world (foot in the door by doing databasing for plumbers?) My transition from product management to writing was: put some writing out into the world (an example, asserting that “I’m a
plumber writer now”, then writing a few reports and web pages etc for people (and continuing to assert it), and then gradually getting writing work that was more interesting and more frequent.
- A distinctive story. You need to be able to tell the story - the “promise” - as something very brief and distinctive. You want to say to people “I do X” in a way that they get and remember (and then go on to repeat to other people). You want them to understand why you. Funnily enough, since this is part of the writing-for-digital discipline, I’ve found this quite hard. It can help to think about what’s the twitter-length version of what you do and why someone should care. “Newsletters that explain what’s happening on the internet to big companies” hopefully tells the story and hints at the value you’ll create. “Words that work for digital organisations” is still a bit woolly, I’m working on it. But “I type computer words” would have been unhelpful and dull.
- Writing for organisations is fun. The job to be done is your guide, as is the organisation itself - its values, how it thinks of itself. The Co-op Digital newsletter’s job is to nudge a primarily internal audience to keep thinking about how the internet is arriving on the shores of retail and services businesses. Its tone is slightly sarcastic, slightly poking-the-organisation. ustwo’s newsletter is lighter, more positive and it tells a primarily external audience “look at this cool stuff that is happening!” One newsletter project got taken in house after I and a partner did a zeroth edition, which is fine. Determining success is sometimes hard: we haven’t tracked the readership and open/click rates particularly closely (the Co-op newsletter has a ~50% open rate and 15% click rate and ustwo has ~75% open, 15% click, which seem to be ok). So you might say the writing has had more in common with marketing/comms, evangelism, opinioning, even analysis. The side project - a “how to do money” thing with Anna Goss - has been great but it suffers from lack of time. She has written it up well.
- Working with other people is good, whether they’re customers, partners delivering a thing with me, or people I’ve brought a project to and sub-contracted. Conversely, working alone is also good. They are different types of good, and maybe you need both.
- The product management gigs were short term. I found it hard to have much impact unless the client organisation (often my customer’s client) was very receptive. In one case, I was part of a team that made a pretty good thing but the client never used it, which was a shame :( I suspect that product management’s natural commitment should be 2-5 years, not 2-5 weeks or months.
- As Phil Gyford says in his evergreen guide to freelancing, you have to be your own everything: account manager, sales dept, HR manager, task master etc. Working remote can add complications - continuous partial attention, finding ways to focus on the work, not knowing what’s happening at The Customer - but being fairly present on eg Slack can help (you wonder if working remote favours people who are happy to be ambiently and interruptibly present and can type quickly).
So there’s a bit of momentum now. I can see a couple of decision points on the horizon:
- keep it at its current level vs grow it by working with more people
- focus in on a particular content type vs stay broader
Of course none of it is possible without support from my family, who are the utter best. And thanks to customers, colleagues and co-conspirators - you are many, a delight to work with. You’re all appreciated, I am lucky. Anyway, year 5 let’s go.
100 Co-op Digital newsletters
A couple of weeks ago I reached the 100th Co-op Digital newsletter. A milestone I didn’t expect to reach when we started out, so a pleasant surprise.
The format has changed a bit over time. These days it is most often:
- An image, either about one of the stories or some eye-catching art
- Five or six stories. Sometimes one of the stories comes with a chunk of fiction - that one had a lot of very nice comments from kind readers.
- A list of “Other news”
- Some things that Co-op Digital is doing, and some events.
In Oct 2017 we added a proper, emailed version, which Mailchimp says has an open rate of 49% and a click rate of 15%, though I try write it so you don’t need to click anything. The newsletters are all here.
It’s harder to write than I thought it would be at the beginning, despite (or perhaps because of) its core message being reducible to “Look! Amazon is comingggg!” It would probably be better if it had fewer links and maybe a bit less snark at times. I’m lucky to be doing it - thanks Gail Lyon, Russell Davies, and the wider Co-op Digital team, who’ve sent me lots of interesting stories to write about.
My job (making words that are clear)
[An attempt to write something clear that can be read in a minute while also being “compliant” with Upgoer5 and performing ok in Hemingway app. Obvious limitations in these tools, particularly that constrained vocabularies aren’t the same as plain language.]
My job is writing words and making computer things
I write words to explain computer news, ideas and things to people in a news letter. And sometimes I help people make their own words about computer things better. It’s best when people reading the words know what the words mean - it is much easier for them. Usually this means writing simple and clear words and lines. (But sometimes using only words from a box of ten hundred words is, in fact, not clear. A box of ten hundred words isn’t good, is it?)
My other job is working with people in a team to make new computer things. We hope that the new computer things will help people fix a problem they have, or do a job or enjoy themselves. In my team, I draw pictures and write words that make the computer thing good and easy to use. Other people type the computer words which make the computer thing work.
How do we work? We make a small computer or cell phone thing that we hope will be good, and then we show it to the people who will use it. Then we learn from those people, and we go back and make the computer thing again so that this time it is better. We sometimes do this many times.
Co-op Digital newsletter: blockchain
The latest Co-op Digital newsletter was a good challenge.
The EU referendum result had come in a couple of hours before we published, and it couldn’t be ignored. But Co-op had no formal editorial position on the vote, and I’m representing Coop Digital rather than my own views. So I gritted my teeth and wrote something simple that looked forward. Then I went back to shouting hoarsely at the TV news for days.
It also had a piece on bitcoin, blockchains and the unfolding story of DAO (blockchain contracts, hackers etc). One of the things that makes bitcoin really interesting is that you have a sense that there’s probably something there a long time before you understand what it is. Perhaps like when you see something shiny flashing in a water fountain, and you don’t yet know if it’s a coin or something else, and then when you put your hand in to pick it up, it’s a lot deeper than you think due to the water’s refraction and… etc.
Here’s a bit, cut from the newsletter to keep it shorter, trying to neatly capture what they are:
What is Bitcoin? A decentralised digital currency, in which the transactions are between (anonymous) individuals rather than via an intermediary like a bank or VISA. It’s a decent medium of exchange (you can buy quite a lot of of things with it), but a volatile store of value (it goes up and down a lot in value against other currencies).
What is the blockchain? A public, distributed and continuously-growing ledger of between every bitcoin transaction historically, that’s cryptographically “hardened” against tampering and revision. In money terms, it replaces the credit ledger functions of a central bank. Bitcoin was the first blockchain-based digital currency, but there are other blockchains, such as Ethereum.
Why are blockchain-based currencies interesting? Because there are no financial intermediaries, transaction costs can be much lower. They may fill a gap for countries with under-developed banking systems. The proof of work mechanism authenticates the user in a relatively tamper-proof way, but introduces weird inefficiencies: it’s energy inefficient and it takes time.
I still don’t understand bitcoin or blockchains, but am trying to get there.
The newsletter itself is magic to work on. Strong, decisive team of good people at Co-op, great mission, and I’m learning lots. You can get it in your email here.
A dozen insurance policies at 450/month
Have you ever wondered how many insurance policies you have, what they cost, and whether they’re right for you? An “audit” of your insurance cover is a good first step in understanding where you are.
Here are some common insurance policies you might have:
- Life assurance - term or whole-life
- Critical illness cover
- Income protection
- Private healthcare, eg BUPA
- Dental plan
- Personal accident
- Pension term insurance
- Bank/card protection (or bank account fees which include an insurance element)
- Payment protection (the infamous PPI) or credit insurance
- Car insurance
- Breakdown cover, eg AA
- Travel insurance
- Phone insurance
- Pet insurance
If you’re a home-owner, you’ll probably have some of these:
- Buildings insurance
- Contents insurance
- Mortgage indemnity guarantee
- Boiler/central heating/electrics cover
- Appliance cover
If you’re a property landlord, you might also have:
- Guaranteed rent insurance
- Landlord’s legal assistance insurance
- Boiler/central heating/electrics cover
- Appliance cover
- Tenancy deposit scheme
If you run a business, you might also have some of these:
- Employer’s liability
- Public liability
- Professional indemnity
- Key man insurance
- Bank account fees which include an insurance element
And I’m sure there are some common ones I’ve missed out, and many uncommon ones.
Our family and business has over a dozen insurance policies and our monthly cost is more than £450 (and growing because I haven’t finished tracking eveything down).
Thoughts: The monthly cost is more than twice what I would have guessed offhand. I know that some of our policies are essential. But I’m not sure if we have the right amount of cover. I’m pretty sure that we are over- or under-covered in some areas. I don’t know if there’s any unnecessary overlap between the different policies. I’m sure that each policy made sense at the time it was purchased, but as time passes I’m less confident that our needs and our cover still match. So we have some homework to do.
Could all of this be easier and better? Definitely. It’s quite painful collating and understanding what you have today (even just doing an audit like this), and then it’s painful understanding any gaps and making decisions and thirdly it’s painful buying cover.
Needed: a trustworthy service that tracks what insurance cover you have, helps you understand what you might need, and makes useful suggestions.
Notes on late savers, banks, long-term planning
Working notes on long-term saving, some of which is from the perspective of what my bank account could do for me.
Retirement planning today: lagging
Demographic stats: we’re living longer, and the % alive in UK is skewing to retirees, so it’s safe to expect State Pension to drop in real terms and Defined Benefit employer pensions to go away. Stats on retirement numbers show there’s a gap:
- 12m working age people in UK face inadequate retirement income. “More than half of people in the UK either aren’t saving at all for their retirement or they aren’t saving nearly enough to give them the standard of living they hope for when they retire”. 15% of UK adults have used a payday loans service [MAS]
- 80% of Millenials (18-34) see themselves as responsible for ensuring they have an income in retirement, yet just 44% currently hold a pension. 21% of people (34% of Millenials) would invest more in their pension if they knew exactly where the funds were being invested [OnePoll/Abundance 2015]
- Since 2014 pension reforms, income drawdown contracts up 64%, annuities down ~75% [ABI]
- USA: 50+% of US households won’t be able to afford their current lifestyle when they retire [Northwestern Mutual], and one in three Americans have taken no steps to plan for their financial futures [NYT]. 33% US households have an IRA (pension), but 41% of households age 55-64 have no retirement savings, however 47% of 18-29s have some retirement savings [GAO/Fundreference].
Changing market/demographic context:
- For banking/investment incumbents: 7-day switching (interest paid and customer service attracting switchers), new banks, digital-first banks (Atom et al), PSD2, bank unbundling. Passive and semi-passive robo-advisors are taking AUM from managed/active funds, forcing fund pricing down.
- UK gov policy: squeeze on saver tax breaks 2014-2016? BTL squeeze 2015 may change attitude to property as investment?
- Demographic: baby boomers in retirement, Gen X are mid-career. Do millenials trust robos? Do they see banks as boring? non-aligned to their interests?
Why are we late savers?
We know we should look after our futures, but what explains the gap? My speculation:
- Complexity, distrust causes inertia: “I know I should but… it’s all too complex, where to get info, who to trust… what to do…”
- Urgent things displacing important but not urgent things: “I know I should but… there are priorities here and now″ Today vs tomorrow. Save for a house deposit. Student debt. Holiday vs pension.
- UK property will save the day? Easy to just rely on the house - trust property because it’s tangible, “always” goes up (more so in London?)
- We’re “wired for imprudence” [RSA]. Many other cognitive biases, but might summarise their effect as: the timescale, the complexity and the psychology make us think “I’ll get to that later when I have more time and have dealt with these really urgent things”.
- Fear: Job security/(perma)austerity?
- Fear: I just don’t want to think about getting old, about mortality. Need a personal finance Memento Mori?!
- Growing cohort that are self-employed may have less predictable income which makes it harder to plan ahead?
Start safe, now:
- a safe start that’s directionally correct is much more important than a perfect start. Optimise later.
- a Fear call to action: “Look at that scary salary drop when you retire!” - not many orgs doing this; perhaps fear isn’t well correlated with spending money on a finance product?
- a Greed call to action: “Look! Your savings could grow this much over period” - Nutmeg etc fairly good at this. Power of compound interest.
- Vanguard Lifestrategy and then forget about it
- One-click. What if a bank sent me the ISA forms pre-filled, told me how much it could put in it right now, how much it could automatically sweep into it every month based on my history, and asked me solely for a wet signature?
- Setting a goal. How we think about money. Why money’s important to us.
- Rather than economics lessons, useful guidelines, rough and ready measures
- Progress toward long-term goals rather than “your portfolio is down 0.02% today”
- Priorities: generally pay off debt before saving (but always exceptions, eg the return from your employer’s contribution to your SIPP pensions is significant)
- Different language
- Salary as the return from a time-limited asset, your working life/human capital. Remind me that at 40-something I might be in the second half of my working life in years, though hopefully not in earning potential. My job is to gradually turn human capital into asset capital.
- A mortgage is money you’re renting from the bank (time value of money). A credit card = “I value 70p now more than I do £1 next year”.
- Creating “floors” to make the worst case impossible?
Form good habits:
- Incremental learning about saving: “send money away” (ie save) monthly and see it come back larger (Santander123 statements are quite good at making this visible). Then do the same quarterly then annual then …, each time showing how longer commitments generally mean a better future return.
- Improve the visibility of your personal money, eg Sweep. Compare your Sky TV DD to a critical illness DD. Ways of showing cost that might trigger a better habit (£7 bottle of wine every night * 7 days = 2.5k+/year = holiday/goal/something = OK now I’m motivated)
- Using the data: comparing my account to those of others similar to me might be a step too far. But compare me to myself this time last year. Categories for history, and buckets for future:
- Sub-account level “buckets” (holiday, wedding, tax, like Briqs with goals, progress (33% of the way there). And show me how effective I am (“that 9,999 car only cost you 9,300”).
- Categories of expenditure, but compare my history
- Sizing: Your Amazon + Sky spend is now X% of your Tesco spend
- feeling noble about delayed gratification - habit feedback loops
Avoiding bad habits?:
- the unhelpful effect of stock portfolio apps on investing behaviour: the real-time red and green ticking up and down encourages you to act now, to buy or sell
- really, investment portfolio apps should look more like banks account apps: just show me the headline balance and the progress towards a target
- and vice versa: online bank accounts should look more instrumented - like stock market investing apps!
Convenience - simplify/automate:
- automated: direct debits. We don’t look at the Sky TV/car loan DD every month (a bad thing?), nor the pension contribution/critical illness payment (a good thing?).
- invitation to automate: anything reversible could just be automatically done or “click here and we’ll make it so”. Do it transparently, with a safety margin, and in a reversible at-no-cost manner.
- Convenience - Digit or Qapital: move “spare” cash into a savings account
- Why can’t we have Santander789?: instead of interest and cashback into my current account, why can’t my bank move it into a paired ISA, SIPP or something else more long-term? Perhaps True Potential Investor is getting close to this.
(Other things to investigate:)
- trust your family: “offset” retirement plans to manage debt of younger members vs savings of older? Could a co-operative do this?
- What does instant/delayed gratification look like when mapped onto Maslow?
- Banking apps and stock market portfolios should really look like each other!
- Why isn’t there a button on my online banking to download a self-assessment tax statement?!
- How can I be a trusted advocate for a friend or family member. Digital powers of attorney? (Security challenges everywhere, esp in emergency use cases!)
- What would make my bank much more trusted?
- On human capital and entire household balance sheet: here, here and here.
- Dig into these: World Bank Global Findex and here. Annuity map of UK via this. On UK bank switchers.
Sources for the numbers